Terms and Conditions

1. Introduction

Welcome to the website of ECH Consultancy (Pty) Ltd, trading as ECH Consultancy.

These Terms and Conditions govern your access to and use of our website, products, services, quotations and related communications. By using this website, submitting an enquiry, requesting a quotation or placing an order, you confirm that you have read and accepted these Terms and Conditions.

If you do not agree with these terms, please discontinue your use of the website.

2. Business information

Business name: ECH Consultancy (Pty) Ltd

Trading name: ECH Consultancy

Address: 10 Bootha Plots, 2nd Road, Botha A/H, Randfontein, 1760

Email: info@echconsultancy.co.za

Telephone: 079 476 1900 / 079 872 3133

Company registration number: [Insert registration number]

VAT number: [Insert VAT number, if applicable]

3. Our products and services

ECH Consultancy provides fire-protection and occupational health and safety products and services, which may include:

• Fire-sprinkler systems
• Fire-detection systems
• Handheld firefighting equipment
• Statutory and safety signage
• Mobile firefighting units
• Fire emergency equipment
• Fire doors
• Fire rational design and submission support
• Firefighting suits
• Inspections, repairs, servicing and maintenance
• Compliance-related guidance and certification support

The availability and scope of each product or service may vary according to the client’s requirements, site conditions, location, applicable standards and stock availability.

4. Website information

We make reasonable efforts to ensure that the information displayed on this website is accurate and current. However, descriptions, specifications, images, availability and other website content may change without notice.

Product images are provided for illustration purposes. The colour, packaging, branding, dimensions or appearance of an actual product may differ from the image displayed.

Website content does not replace a professional site assessment, fire-risk assessment, compliance inspection or advice specific to your property.

5. Quotations

Requests submitted through the website are requests for information or quotations and do not automatically create a binding agreement.

A quotation becomes binding only once:

• ECH Consultancy has issued a written quotation
• the client has accepted the quotation in writing
• any required deposit has been received; and
• any required site inspection, technical assessment or credit approval has been completed.

Unless otherwise stated, quotations remain valid for the period shown on the quotation.

Prices may change if the project scope, quantities, site conditions, labour requirements, supplier prices, transport costs or statutory requirements change after the quotation is issued.

6. Orders and acceptance

All orders are subject to acceptance by ECH Consultancy.

We may decline or cancel an order where:

• A product is unavailable
• Incorrect product or pricing information was displayed
• Payment has not been received
• Delivery or installation cannot reasonably be completed
• The requested work would not comply with applicable requirements
• Fraudulent or unauthorised activity is suspected; or
• Circumstances outside our reasonable control prevent fulfilment.

Where payment has already been received for a cancelled order, the appropriate amount will be refunded, subject to any lawful deductions or costs already incurred with the client’s approval.

7. Prices and payment

Prices will be communicated on the website, in writing or through a formal quotation.

Unless stated otherwise:

• Prices are quoted in South African rand
• VAT will be included or added where applicable
• Delivery, installation, travelling, accommodation, certification and specialised equipment costs may be charged separately
• Deposits may be required before products are ordered or work begins; and

The outstanding balance must be paid according to the payment terms stated on the quotation or invoice.

ECH Consultancy may suspend delivery, installation or services where payment is overdue.

Ownership of supplied products remains with ECH Consultancy until full payment has been received, to the extent permitted by law.

8. Site inspections and client responsibilities

The client must provide accurate information about the property, equipment, risks, access requirements and intended application.

Where work is performed at a client’s premises, the client must:

• Provide safe and reasonable access to the site
• Inform us of known hazards and site rules
• Ensure that required areas are accessible
• Obtain any permissions required from landlords, body corporates, municipalities or other authorities
• Provide access to electricity, water or other facilities where reasonably required; and
• Ensure that authorised representatives are available when necessary.

Additional costs caused by incorrect information, restricted access, unsafe conditions, delays or changes requested by the client may be charged separately.

9. Installation, maintenance and compliance

Fire-protection systems and equipment must be selected, installed, inspected and maintained in accordance with applicable legislation, standards, manufacturer instructions and site requirements.

Any compliance statement, certificate or report will apply only to the equipment, system, area and condition assessed at the time of inspection.

The client remains responsible for:

• Following operating and maintenance instructions
• Arranging future inspections and servicing when due
• Reporting damage, faults or alterations
• Preventing unauthorised modifications; and
• Maintaining overall workplace and building compliance.

No website content or general recommendation constitutes a guarantee that a property is fully compliant.

10. Delivery

Delivery dates are estimates unless expressly confirmed as guaranteed in writing.

Delivery may be affected by stock availability, supplier delays, weather, access restrictions, transport disruptions and other circumstances outside our reasonable control.

The client must inspect delivered products and report visible shortages or damage as soon as reasonably possible.

Risk in the products passes to the client upon delivery or collection, subject to applicable consumer law.

11. Cancellations and returns

Cancellation and return rights will be handled in accordance with applicable South African law and the specific terms of the accepted quotation.

Standard, unused products may be considered for return where:

• A return request is submitted within the applicable period
• The product is unused, complete and in its original packaging
• Proof of purchase is provided; and
• The product is suitable for resale.

The following may not ordinarily be returnable, except where defective or where required by law:

• Custom-made or specially ordered products
• Products altered or installed for the client
• Used safety equipment
• Products damaged through misuse or incorrect storage
• Items with broken seals where safety or hygiene is relevant; and
• Services already performed.

Approved returns may be subject to collection, delivery or reasonable handling costs where legally permitted.

12. Defective products and workmanship

Clients must notify ECH Consultancy of a suspected defect as soon as reasonably possible and provide relevant photographs, documents and access for inspection.

Any warranty is subject to:

• Correct use and storage
• Compliance with maintenance requirements
• No unauthorised alterations or repairs
• Normal operating conditions; and
• The manufacturer’s applicable warranty terms.

Warranty cover does not ordinarily include normal wear and tear, accidental damage, misuse, vandalism, environmental damage or failure caused by third-party work.

Nothing in these terms limits any mandatory rights available under applicable consumer law.

13. Emergency situations

This website and its contact forms are not emergency-reporting services.

In an active fire, medical emergency or immediate danger, contact the appropriate emergency services without delay. Do not rely on an email, website form or quotation request for emergency assistance.

14. Intellectual property

All website content, including text, graphics, logos, layouts, photographs, product information and design elements, is owned by or licensed to ECH Consultancy unless stated otherwise.

You may view and print website content for personal or legitimate business reference. You may not reproduce, modify, distribute, sell or commercially exploit the content without prior written permission.

Third-party trademarks remain the property of their respective owners.

15. Acceptable website use

You may not:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorised access to the website or its systems
• Introduce malicious code or interfere with website operation
• Submit false, misleading or abusive information
• Copy or scrape website content for unauthorised commercial use; or
• Impersonate another person or organisation.

16. Third-party websites

The website may contain links to third-party websites, standards, suppliers or social-media platforms.

These links are provided for convenience. ECH Consultancy does not control and is not responsible for third-party content, security, availability or privacy practices.

17. Limitation of liability

To the fullest extent permitted by law, ECH Consultancy will not be liable for indirect, incidental or consequential loss arising from:

• The use or inability to use the website
• Reliance on general website information
• Website interruptions or technical errors
• Third-party websites or services
• Client misuse of products or equipment; or
• Failure to follow installation, maintenance or safety instructions.

Nothing in these terms excludes liability that cannot legally be excluded.

18. Indemnity

To the extent permitted by law, you agree to indemnify ECH Consultancy against claims, losses or costs arising from your unlawful use of the website, your breach of these terms or your misuse of supplied products and services.

19. Privacy

Personal information submitted through this website will be handled in accordance with our Privacy Policy and applicable South African data-protection requirements.

20. Governing law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be subject to the jurisdiction of the appropriate South African court or dispute-resolution body, subject to any rights available under consumer-protection legislation.

21. Changes to these terms

We may update these Terms and Conditions when our services, website or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date.

22. Contact us

Questions regarding these Terms and Conditions may be directed to:

• ECH Consultancy (Pty) Ltd
• Email: info@echconsultancy.co.za
• Telephone: 079 476 1900 / 079 872 3133
• Address: 10 Bootha Plots, 2nd Road, Botha A/H, Randfontein, 1760